Track day Organizer

Notifications

• Will I be informed when a booking is done?
• Will I be informed if no slots are bookable anymore?
• What happens if no bookable slots are available on the Trackday Marketplace anymore?

Pre-event

• What happens if a participant who booked via the Trackday Marketplace wants to cancel the booking?
• I must cancel a trackday – how do I cancel bookings via the Trackday Marketplace?

Track day Bookings

• Customers' rating of your events and services
• How do you ensure that the participants expect our Terms & Conditions?
• Does the participant book or reserve a place in our trackday via the Trackday Marketplace?

Completing a track day organizer profile

• Step-by-step instructions to complete the track day organizer profile
• We are already using a third-party booking system for our trackday management. Is there a way to connect this software directly with the Trackday Marketplace?
• Completion personal user profile

Setup of track day templates

• Step-by-step instructions to create track day templates
• Creation templates for track days and driving / riding experiences

Setup of additional services templates

• Step-by-step instructions to create additional services
• Setting up services on your profile

Setup of track day events

• Step-by-step instructions to create bookable track day events
• Adding services to your events
• Creating a bookable track day event
• Can I manage, how many bookings I want to sell through the Trackday Marketplace?
• What are “bookable slots”?

Payments & Refunds

• Do I get an invoice for the platform fees, that are applied for bookings done via the Track day Marketplace?
• What kind of payment account do I need?
• Invoicing a tack day client
• I received a booking but cannot see the booking fee in Stripe.
• Will I get a refund of my platform fees in case a booking via the Trackday Marketplace had to be cancelled?
• How do I (partially) refund customers in case I had to, or they had to cancel the participation in a trackday?

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